Q: Why was I billed $34.95/$39.95 when I signed up for a free trial?
A: As indicated during the trial membership signup process, the 5-Day trial, when offered, gives you free access to our Premium services for five days. To avoid service interruptions, your trial membership automatically renews as a monthly Premium membership, billed at $39.95 per month, unless cancelled before the trial expires.
If cancelled, your Premium trial membership will revert to a Free Regular membership, for which there are no monthly fees.
For additional questions or concerns, we welcome you to contact our customer support team.
Q: Where can I find the terms of the free trial?
A: The terms of the five day trial can be read prior to selecting the Free Trial option during the sign-up process.
You may read the complete Terms and Conditions of our service at any time for additional details.
Q: How can I confirm that my membership is cancelled?
A: After cancelling your membership, a confirmation e-mail is automatically sent to the e-mail address you used to create your Puntgame account.
Since many web-based e-mail providers such as Hotmail, Gmail or Yahoo occasionally mistake confirmation e-mails as spam or junk, please be sure to check your spam/junk folders in order to ensure that the confirmation e-mail was indeed received.
If you still cannot find your membership cancellation e-mail, you may have mistyped your email address when signing up. In this case, please contact us and one of our agents will be able to assist you.
Q: How can I view my transaction history?
A: Your transaction history is displayed in My Account. Following any purchase or subscription, you will always be sent a confirmation email to the email address provided during registration
Q: Why am I still being charged after I cancelled?
A: If you have received an e-mail confirming the cancellation of your membership but are still being charged, please contact us immediately so that we can closely investigate the matter.
If you have cancelled your Premium membership you should not receive any additional monthly charges.
Q: How does the billing work for a trial membership?
A: When you choose the 5 day trial membership you get free access to our Premium services for a period of 5 days. To avoid service interruptions, all trial memberships are automatically renewed as monthly Premium memberships with a recurring fee of $39.95/month unless cancelled within the 5-day trial period.
If you are dissatisfied with the service, we ask you to cancel your Premium trial membership during the trial period to avoid automatically converting to a monthly Premium membership. If cancelled, your Premium trial membership will revert to a Free Regular membership, for which there are no monthly fees.
Q: What happens if I cancel a Premium membership?
A: If you cancel your Premium membership, you may keep your Puntgame account as a free Regular member. There are no monthly fees for a Regular membership.
Q: My credit card has expired and I wish to maintain my current membership, how can I update my credit card information?
A: Please contact us and one of our agents will be happy to assist you in changing any credit card information including changing credit card numbers or updating the expiration date on your current credit card in order to ensure your current membership is maintained.
Q: Why has my credit card / debit card been authorized for $1.00 after registration?
A: Sometimes a $1.00 temporary authorization hold may be applied to your credit card / debit card after registration. The authorization procedure is required to ensure your card is valid. Typically, these holds are removed after 48-72 hrs. The full amount will immediately be credited back to your bank account or credit line. No permanent charges will be applied to your credit card for signing up as a regular member.
Q: How can I get further assistance by phone or by e-mail?
A: To reach one of our customer service representative by phone or by email, please call our toll-free line for U.S and Canadian customers only at 1-877-801-9071 or +1-514-447-8152 for International customers, from 7AM to 11PM EST, 7 days a week, or contact us at support@Puntgame.com
Q: What is the refund policy?
A: There are no refunds for any time period (or portions thereof) already billed or paid for.
To avoid any unwanted charges, please be sure to read the complete details of each subscription package during signup.
Q: I signed up to this site but why was I billed for another site?
A: Some members who signed up in the summer of 2010 will get a bonus membership to our other sites. You will have access to both sites for the price of one.
Q: What is being installed on my system, is it necessary to play and download games?
A: Yes it is necessary: In order to protect the copyrights of the content holders, Puntgame requires installation of the Puntgame player. The player facilitates the downloading of games and communication with Puntgame. This player will run in the background and requires no attention. Subsequent to installation, this player will be launched on every attempt to access premium content.
Q: I have downloaded a game, why does it ask me to add to the library again?
A: Sometimes the system losses track of which machine you are on. If the game has been downloaded, simply click again on play/add to library, and it will recognise you and give you access to game without further downloading. Make sure to click on download now to access the game.
Q: I have received error, and I cannot install the Puntgame player.
A: If you received an error (ex. Installation Failed; Download Interrupted; Error Downloading; Activation Errors: (599), (703), (771), (772), (805), (998)) or you're simply having trouble downloading or activating your PC game, there may be interfering software that is preventing the game from downloading and installing successfully. Please check your antivirus, firewall, and other related applications.
Q: What is Puntgame?
A: Puntgame is a Games on Demand service. Currently we offer a monthly subscription packages of games. Subscribers can access and play over 1,600 games and play as much as they want.
Q: What are the minimum requirements ?
A: The in-game system requirements will vary with every game. Each game has their minimum system requirement displayed within their respected game page. Compare your system to the game's system requirements to ensure smooth game playing.
Q: Can I play Games on another PC?
A: You can play all the games available in the subscription catalogue.
Q: How many games can I play with my subscription?
A: As long as you have an active account, and the PC has the Yummy Games Player installed, you can login and play. Simply sign in with your user name and password on a computer that has Internet access via broadband and the Yummy Games Player installed.
Note: You will not be able to access your previously saved games when switching computers, and will need to download your games on this remote computer again.
Q:How many computers can I install and use the Puntgame Player on?
A: The Yummy Games Player can be installed on any number of computers. However, you can access the service on up to 5 computers located at the same IP address (e.g. one household) at one time. Please note that you will need to download games separately onto each machine, and the game saves will be saved onto the local machine.